Service Integration and Management - Empire Project Management Office

Service Integration and Management Services

What is SIAM?

SIAM brings together the various internal and external services provided by an organization into a comprehensive service delivery program. In addition to aligning the strategic service delivery aspects, SIAM integrates operational and financial processes.

Why do we need it?

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Service integration is best applied at the point where an organization decides to implement best practices in their service delivery processes. SIAM helps organizations avoid drawbacks of measuring service delivery performance in the various silos prescribed by the practices of area of business. Instead it provides a platform for inputs and outputs between them, providing a more holistic view of organizational service delivery.

What’s next?

Great! Getting started is easy. Our assessment team leader will work with representatives from your organization to review your internal, external and vendor contracts. We’ll also interview key team members to gather information on how our business functions on a daily basis as part of the evaluation process.

Service integration and managmeent is an essential part of organizational maturation of its service delivery processes. Oranizations spend significant amounts of time and finance in an effort to improve and standardize internal business processes and SIAM is how these various processes are integrated into a single ecosystem.

Empire PMO Service Integration Managed Service helps our clients corral the various frameworks and best practices functioning within their technology environment. We align your current processes and workflows against other relevant functions of other frameworks within the organization. The result is better uniformity of workflows, reports and KPIs and SLAs that provide clarity as to the function and efficiency of your IT services.